What happens if one of my products is damaged/faulty?
If the packaging was damaged upon delivery you must record this on the courier's delivery note when signing for the package; failure to report damage to the Package may invalidate any subsequent claim you may make to repair or replace items damaged in transit.
To support any claims we strongly reccomend you take photographic evidence of any damage to the packaging (marks, scratches, rips or tears).
If an item is not fully operational on first use you need to contact AppleCare for troubleshooting or get the fault confirmed, and they will provide a Case ID.
You should then contact Techscheme with the details (including your Case ID) and we will arrange collection of the faulty item and a new item to be shipped.
Faulty items need to be reported within 30 days, and should be directed to AppleCare - Applecare Number: 0800 107 6285.
After 30 days you can contact AppleCare as you will have a one year warranty with your product. Details of this can be found here.
Currys PC World equipment
If you get an item from Currys PC World (either in-store or online) that does not work upon first use please call the Currys PC World contact centre as soon as the damage is discovered on 0344 561 1234. They will arrange an exchange or refund as soon as possible.
It is important that original packaging is retained and used if an item needs to be returned (it is vital that the item is securely packaged when returned). For further information please see our Returns Policy.