What happens if one of my products is damaged/faulty?

If the packaging was damaged upon delivery you must record this on the courier's delivery note when signing for the package; failure to report damage to the Package may invalidate any subsequent claim you may make to repair or replace items damaged in transit.

To support any claims we strongly recommend you take photographic evidence of any damage to the packaging (marks, scratches, rips or tears).

If you get an item from Currys (either in-store or online) that does not work upon first use please call the Currys contact centre as soon as the damage is discovered on 0344 561 1234. They will arrange an exchange or refund as soon as possible.

It is important that original packaging is retained and used if an item needs to be returned (it is vital that the item is securely packaged when returned). For further information please see our Returns Policy.

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